Issue in installation not app

• Official comment

  

  Michelle (CX)

  February 08, 2021 11:10

  Hi there,

  Thanks for getting in touch with us.

  Due to app compatibility issues, we are no longer able to support issues on older devices that don’t have the current device requirements needed for the app (Android 4.4 or above).

  There are also another possible reasons why you might not be able to install the app on your device:

  • Your device is rooted and/or does not support DRM playback. You can check if your device supports DRM playback by downloading this app. Please screenshot the results and send them to us when replying to this email.

  If your device meets these requirements and you’re still experiencing issues, please let us know, and we’d be glad to look into it for you.

  Best,
  Michelle

  Comment actions Permalink

Please sign in to leave a comment.