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Black screen while using screen mirroring and hdmi cable

i was trying to use the viki app on my ipad to project on my projector. When i connected the adapter that goes into my ipad to my projector all i see is a black loading screen but the audio is still playing. There is nothing wrong with my hdmi cable nor my projector. I checked to see if it would work on other apps. Is the viki app just not compatible using an HDMI cable? Is there a way to get around this?

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  • Official comment

    Hi there,

    Thanks for writing in to us.

    If you are viewing Viki on your TV with your iOS device via screen mirroring or using an HDMI cable, some videos might run with a black screen and audio and subtitles in the background.

    This is due to a security feature implemented by Apple to protect copyrighted content for certain shows, and is something that we're unable to control for now until Apple makes some changes.

    To circumvent this issue in the meanwhile, we recommend using Chromecast or other connected tv devices like Apple TV. For a full list of supported apps, please refer to this page.

    Hope this clarifies!

    Cheers,
    Michelle

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