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video stuck in loading screen

I was watching Your House Helper and sudently it stopped working. I selected other dramas to see if the problem is happening in the other series too and its only with this one. I hope it can be fixed or if there any solution?

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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. If the issues are happening on the Web, what browser version and operating system are you using? Click here to see all related information.
    3. If the issues are happening on the app, what app version are you using? You may find it under the app settings. 
    4. A screenshot of the issue or any error messages you might see.

    Thank you,
    Michelle

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