viki video not working on chrome

• 

  Michelle (CX)

  February 10, 2021 10:13

  Hello,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser (eg. Firefox/Microsoft Edge)

  Are you still experiencing these issues? If so, could you please share the following information?

  • Browser version and operating system. Click here to see all related information.
  • Does this issue occur even while on your other browser types?
  • Does this occur on all shows? Please share example shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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