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[Closed] video not loading only or play on viki website but will play on phone

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carrollshaniece_524
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I am currently watching Come and Hug Me. Trying to watch episode 10 on Viki website, experienced loading issues. I checked to see if it would load on my phone, and it did with no problem. I tried restarting the computer, and everything it is still not working

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  • Avatar
    Michelle (CX)

    Hello,

    Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser (eg. Chrome/Firefox/Microsoft Edge)

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Does this issue occur on your other browser types?
    • Are you facing issues watching all videos or just Come and Hug Me Ep 10?
    • Are you able to watch on other video streaming websites?

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    compulvise_panda

    I'm having the same issue, it happens on all browsers, no add block, no cookies and all other websites are running fine. It's really not great for a service I'm paying for.

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  • Avatar
    Michelle (CX)

    Hi compulvise_panda,

    We're sorry that you're facing playback issues as well.

    If you have tried the troubleshooting steps in the previous reply, could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Are you facing issues watching all videos or just Come and Hug Me Ep 10?
    • Do you see any error messages shown on the video? If yes, please share a screenshot of the issue.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Avatar
    kaharris47_612

    Same issue as Compulsive Panda. Started February 5th or so. Did Viki update and leave Microsoft Edge behind? I can watch on IPhone but not Windows 10. Was fine before Viki made a change???? Have tried all of your suggestions but nothing worked. What is wrong and why all of a sudden? Have been watching for years.

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    gabby_dent_448

    Same issue here, except it happens with everything I try to watch. I've tried all of the above steps, nothing seems to work

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  • Avatar
    Grace

    Hi there kaharris47_612 and gabby_dent_448 ,

    Thanks for writing to Viki Community Support!

    We're sorry you're having an issue while watching shows on the Viki website. We will contact you privately via a ticket on the Help Center shortly to gather more information about this issue.

    Please help to respond there, too, as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Grace

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