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video not loading only or play on viki website but will play on phone

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carrollshaniece_524
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I am currently watching Come and Hug Me. Trying to watch episode 10 on Viki website, experienced loading issues. I checked to see if it would load on my phone, and it did with no problem. I tried restarting the computer, and everything it is still not working

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  • Avatar
    Michelle

    Hello,

    Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser (eg. Chrome/Firefox/Microsoft Edge)

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Does this issue occur on your other browser types?
    • Are you facing issues watching all videos or just Come and Hug Me Ep 10?
    • Are you able to watch on other video streaming websites?

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    compulvise_panda

    I'm having the same issue, it happens on all browsers, no add block, no cookies and all other websites are running fine. It's really not great for a service I'm paying for.

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  • Avatar
    Michelle

    Hi compulvise_panda,

    We're sorry that you're facing playback issues as well.

    If you have tried the troubleshooting steps in the previous reply, could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Are you facing issues watching all videos or just Come and Hug Me Ep 10?
    • Do you see any error messages shown on the video? If yes, please share a screenshot of the issue.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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