Answered
[Closed] video not loading only or play on viki website but will play on phone
I am currently watching Come and Hug Me. Trying to watch episode 10 on Viki website, experienced loading issues. I checked to see if it would load on my phone, and it did with no problem. I tried restarting the computer, and everything it is still not working
Comments
Hello,
Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com.
To make sure this is not a browser issue can you please try the following?
Are you still experiencing these issues? If so, could you please share the following information?
Best,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
I'm having the same issue, it happens on all browsers, no add block, no cookies and all other websites are running fine. It's really not great for a service I'm paying for.
Hi compulvise_panda,
We're sorry that you're facing playback issues as well.
If you have tried the troubleshooting steps in the previous reply, could you please share the following information?
Best,
Michelle
Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
Same issue as Compulsive Panda. Started February 5th or so. Did Viki update and leave Microsoft Edge behind? I can watch on IPhone but not Windows 10. Was fine before Viki made a change???? Have tried all of your suggestions but nothing worked. What is wrong and why all of a sudden? Have been watching for years.
Same issue here, except it happens with everything I try to watch. I've tried all of the above steps, nothing seems to work
Hi there kaharris47_612 and gabby_dent_448 ,
Thanks for writing to Viki Community Support!
We're sorry you're having an issue while watching shows on the Viki website. We will contact you privately via a ticket on the Help Center shortly to gather more information about this issue.
Please help to respond there, too, as this post will be closed to prevent multiple requests confusion.
Thank you,
Grace
Post is closed for comments.