Answered

[Closed] Firestick firetv

1. My iPhone 12 pro Max is not able to sync with firestick to download paid for viki pass 2. My screen constantly freezes. I've rebooted my cable box and have taken out and put back in the firestick device
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  • Hi there,

    We're sorry to hear you were experiencing issues with your Fire TV app, however it seems that you are able to log in with your account now. 

    If you would like to subscribe to a Viki Pass subscription, please do so via our website at Viki.com/pass. Once you have your subscription linked to your account, you may log into this same account on your Fire TV app to access it.

    If it's other issues you are facing, please let us know more details (attaching a screenshot/photo of the issue would be very helpful too!).

    Thank you,
    Michelle

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  • i figure how to adjust firestick subtitles go to setting, display & sound, display and then Calibrate Display and fellow instruction.

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  • HI,

     

    I uninstalled Viki from Firestick since I was facing issues. Tried to reinstall, but now I cannot find viki on Firestick in its app store. 

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  • Hello anniechoice

    I'm sorry to hear that you experienced these issues!

    If your device is operating on Fire OS 5.2.8 and below, you will only be able to access Viki app version 2.9.4. On this version of the Viki app, you will no longer be able to receive newer updates and if you are experiencing issues, our team will not be able to fix them.

    In order to download the latest Viki app version 2.17.1 on your Fire TV devices, please ensure that your device is able to support Fire OS 6 onwards.

    Learn how to update or download the Viki app on Fire TV devices here. You can learn more about our supported devices here

    If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    All the best,
    Michelle

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