[Closed] learn mode won't work

• 

  Michelle (CX)

  January 26, 2021 08:29

  Hello,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, could you please share the following information?

  • Browser version and operating system. Click here to see all related information.
  • Does this occur on all shows? If not, please let us know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)

  Best,
  Michelle

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• 

  cynthiazhenzhu

  April 30, 2022 09:29

  When i want to click the learn mode button its always disabled.

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• 

  Michelle (CX)

  May 04, 2022 06:40

  Hi cynthiazhenzhu,

  Thanks for writing to us!

  Do note that Learn Mode is only available for titles that have at least 50% subtitles in the origin language. For example, if you're watching a Japanese drama, the Japanese subtitles need to be at least 50% completed before the Learn Mode feature is available. 

  Your ticket on the Help Center has been attended to as well and we'll be closing this to prevent confusion of multiple requests. If you have any further questions, feel free to respond directly to your other ticket and our team will be glad to assist. 
  
  Hope this helps!
  
  Cheers,
  Michelle

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