[Closed] Refund

Hi, i'm not quite sure how to start this but to get to the point I was subscribed to the standard monthly viki pass ($6.99 monthly) but I wasn't using Viki as much as I had liked so I went ahead and cancelled my subscription. Nothing was wrong up until a few days ago, I needed to check my credit card balance because I had been spending quite a bit and needed to see how much money I had left, while checking I noticed that one April 18, 2020 I was charged for the annual standard viki pass ($66.99 yearly) and the payment had gone through. I know for a fact that I never switched over to the annual pass because I will only pay for monthly when it comes to subscriptions. This is has taken a really huge tole on my credit balance and it would really help if there was even the slightest possibility of a refund!
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  • Hi there,

    Thanks for writing in to us about your subscription issue. 

    We're not able to find any Viki Pass charges on your account, on April 18, 2020. Thus, we will be reaching out to you via a ticket on the Help Center shortly so as to gather more information.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Michelle

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