[Closed] Subtiles not working on ROKU

I have been watching The Penthouse & up until episode 16, the subtitles stopped working. Regardless of what I do (uninstall, reinstall, log back in, etc) nothing is working. The subtitles are set to “always on” and I’ve even changed the language to English multiple times. No luck. I’m so upset right now because this just started happening.
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  • Hi there,

    Thanks for writing in to us with your issue.

    We have reached out to you via a ticket on the Help Center with more assistance.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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