[Closed] Unable to download

I can't download this app my Android version is 7.1.1 but still all above conditions are fine but still please do something


  • Official comment

    Hi there!

    Thanks for getting in touch with us.

    Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed for the app (Android 4.1 or higher and/or iOS 12.0).

    There are also 2 other possible reasons why you might not be able to install the app on your device:

    1. Your device is currently not certified by Google. For more information on whether your device is certified, please visit:

    2. Your device is rooted and/or does not support DRM playback. You can check if your device supports DRM playback by downloading this app. Please screenshot the results and send them in your reply.

    If your device meets these requirements and you’re still experiencing issues, please let us know, and we’d be glad to look into it for you.


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  • Should I cancel my subscription and get it all over again?

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  • Hi spiritmom83_335

    As this involves your account details, we will be reaching out to you via a ticket on the Help Center with more assistance. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!


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