[Closed] Why doesn't my basic viki Pass account appear?

I bought a basic viki Pass account and when I cancel it, it doesn't show up. Why don't I see the benefits? I have been taken money and my account does not appear, please solve the problem as soon as possible
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  • Official comment

    Hi there,

    Thanks for writing in to us with your issue. 

    As this involves Viki Pass, we will be reaching out via your ticket on the Help Center with more assistance to find your subscription.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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