[Closed] Viki keeps asking me to upgrade

I was watching Voice on my standard Viki pass up to episode 11, the following day I tried to continue watching but it blocked me saying I should upgrade to Viki Plus.

I live in the UK and I have never been allowed to upgrade as it was out of the required area, can you please explain this to me.

There is also a blue upgrade sign on the top right of my home page.

thank you in advance




1 comment
  • Official comment

    Hello philann_516,

    Thanks for writing to us with your concern.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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