[Closed] Issues with video playback using Firefox browser

Began having issues yesterday when watching with Firefox browser.  While watching an episode, the subtitles and sometimes the video would pause, but the audio would continue.  I would be unable to refresh the page and none of the video controls would work.  Sometimes the episode would not load at all.  I had to exit Firefox and restart to get things to work again, but I kept having problems. I tried this with several different dramas and episodes and kept having the same issues.  No issues playing videos on YouTube using Firefox.  I then tried using Chrome and the videos played just fine, so it seems like the issue is connected with Firefox.

There was a Windows update last night followed by a Firefox update.  I just tried to watch an episode on a desktop using Firefox and the video wouldn't load.  Again, no issues with Chrome.

In case it matters, I was using a laptop yesterday with Win 11, today a desktop with Win 10.  The desktop has the latest Firefox update.



  • Official comment

    Hi never2muchcoffee,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.


    Comment actions Permalink
  • Update: logged out and back in; cleared cookies and cache in Firefox but the issue is still happening.  Can't watch any videos using Firefox.

    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post