Answered

[Solved] Viki pass not working

I just bought viki pass, but I can’t watch the shows that requires a pass and I'm still getting ads, I've tried logging in and out on all my devices, but that doesn't work.

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8 comments
  • Official comment

    Hi all,

    We're glad to say that the Viki Pass issue is now fixed. Thank you for your patience while our team was working on resolving it.

    • You might need to log out and log in again to access your plan benefits. 

    If you are still having subscription issues after, please send more details (screenshots included) to our Help Center at watch.viki.com/BillingSupport and we will get back to you as soon as possible.

    Thanks,
    Michelle

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  • I am also having the same problem. I bought the viki standard pass today and the premium shows are still locked. I also tried logging in and out of my devices.

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  • Hi update, I cleared all  browser data related to viki and relogged in, it worked for me!

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  • How do i do that?

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  • Clearig my browser data does not seem to work for me

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  • same for me, i brought the viki pass and its not working anywhere

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  • Hi everyone,

    We're aware of the current Viki Pass issue happening on various devices where:

    • Users are asked to subscribe when they already have a subscription and
    • Unable to see their benefits and are seeing locked episodes

    Sorry for the inconvenience and thank you for your patience as we work on fixing this! We will let you know if there's any update.

    Thank you,
    Charisse

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  • im still waiting on them to fixed the skipping and buffering while watching shows 

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