[Closed] Subtitles not working

As of Friday, Viki for Roku has all the sudden stopped displaying subtitles. I made sure "always show captions" is on, and that the dramas say they are 100% translated, but none of them will show the subtitles. I logged out and back in - no change. I uninstalled then reinstalled - no change. How can I resolve this issue? I've had this app for four years and have never had this issue. Viki on my cell is working just fine, so it's a Roku app issue with Viki.


  • Official comment

    Hi everyone,

    Thanks for writing to us about your subtitle concern with Viki on Roku.

    We're aware of this issue on Viki and we apologize for the inconvenience this has caused you. 

    Do follow this post for more information/updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter. Have a good day! 


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  • I'm having the exact same problem.  It happened yesterday but I was ready to go to bed.  Just attempted tonight, still not working.  I have done the exact same steps as the posted comment above.

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  • Same here for the new episodes.

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  • Hello, good morning!

    They are already aware of this issue and are working to resolve it as soon as possible! You can be assured that the subtitle error will be resolved soon. Don't worry!

    For a possible solution, please click/tap here.

    XOXO, dorothy_



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