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[Closed] NO ENGLISH SUBTITLES SINCE FEB 28th

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cjdays_601
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I also do not have any English subtitles since Feb 28th on all my VIKI shows which I see through my ROKU.  The ones that I did watch as of a week ago were translated into English, but the ones from the 28th of Feb 28th and on have not been translated.  What will VIKI do???  As I have been waiting patientently for the problem to be fixed.  Please fix this as soon as possible.  This is now going on past several days and I am not the only ROKU owner having this issue as I can see.  Please do something soon. 

Thank you for your time.

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    Darl

    Hi there,

    Thanks for writing to us with your subtitle concern with Viki on Roku 

    We're aware of this issue on Viki and we apologize for the inconvenience this has caused you. 

    Do follow this post for more information/updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter.

    Thanks,
    Darl

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    snelldhk_253

    An alternative workaround, but it may not work for everyone:  

    1. Go to the video.
    2. Once it starts, on your remote control, press * (asterisk).
    3. The video will pause and a pop-up menu will appear.
    4. Scroll down to the Caption track and select 2 of 2 (English).
    5. Once this is done, scroll down and select Close to exit the pop-up menu. The EN subtitles should appear after this.
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    crymeariver

    This worked for me!  Thank you!

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