Answered
[Closed] Subtitles not updated on Roku
Within the app the subtitles work as well as on other devices. The subtitles work for episodes that are a few days old, but not new episodes. It should have what each episode is updated to. I’m trying to watch Boys Planet new episode which is 100% subbed but on the Roku no subtitles are showing up. I refreshed the app and uninstalled .. etc.
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Hi ryoato,
Thanks for writing to us with your subtitle concern and for sharing some workaround.
We're aware of this issue on Viki and we apologize for the inconvenience this has caused you.
Do follow this post for more information/updates as this duplicate topic would be closed.
We appreciate your patience and understanding in this matter.
Thanks,
Darl
This should be able to help you
1. Go to the video
2. Pause video and press the asterisks mark (*) on your remote.
3. A pop up menu appears and go to ‘Accessibility and Captions’
4. Go to caption tracking and select the 2nd English option
5. Resume video
If it’s not showing right away pause again and go to the menu, the resume and it should work.
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