[Closed] Error from the beginning by playing an episode

Hello, dear support team,

Since yesterday I getting problems by watching different shows/episode from the beginning (with Rakuten app on my Android tablet). Everytime by starting with the intro from Rakuten Viki, then the screen freeze while the voice is still on going.

Every time I have to clear the cache in memory to continue watching the show.

Could you please be so kind and help me?

Thank you in advance.

Kind regards,




1 comment
  • Official comment

    Hi neny_nasution,

    Thanks for reaching out to Viki Community Support.

    We've seen your ticket on the Help Center and it has been attended to. We’ll be closing this to prevent confusion of multiple requests.

    Should you have any further questions, please feel free to contact us anytime.

    Have a great day!


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