2 TVs, two fire tv sticks only one working. I have had a viki pass working well in my lounge but I bought another fire tv stick I have not been able to log

This is Irene here, I have been unable to link and login to the viki account as a subscriber. I have tried again and again with each times new code. I have tried login with email and password to no avail. I have just one viki account but the promptings point me to have another account, do I need one? If I get inis the ads and the key on all episodes. Please help

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