[Solved] Premium viki pass not recognized

I had basic viki pass in the past, and was fed up with not being able to watch all available episodes, so I cancelled.  Momth later, I went back with primium pass so I would not have issues, but yesterday, I had worst day of all.... it wouldn't let me watch ANY new episodes.


This is very very frustrating and feel like yelling at someone, if there is a customer service reps, or cancel my subscription.  



  • Official comment

    Hi guys,

    Sorry for the frustrating experience with loading videos on the Roku app earlier.

    We've just released a fix for the issue and videos should now be able to load again.

    Please restart the Viki app and try playing the videos.

    If you're still experiencing problems, do let me know!


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    Same thing happening to me. I tried logging out and signing back in. I may have to delete channel and reinstall.


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