[Closed] Android App Won't Let Me Log In

• 

  Kristie

  January 03, 2018 10:39 (Edited February 22, 2018 08:35)

  Hi jessie_clancy_225,

  It's possible you're having trouble using Facebook login because your Facebook account got disconnected in your phone.

  To fix this, simply take these steps:

  1. Go to your Android device's Settings > Cloud and Accounts > Accounts > Facebook
  2. Tap on the three dots icon on the top right corner, select Remove account and confirm
  3. Return to Accounts and add your Facebook account again
  4. Try logging in to your Viki account with Facebook login

  Also, the reason why you're not able to login with your email and password is because there's no password for your Viki account.

  To set a password for your account, please take the following steps:

  1. Go to http://viki.com/forgot_password 
  2. Enter the email linked to your Viki account
  3. Follow the reset steps in the email you receive. Make sure to check your Spam folder if you don't see it in your Inbox.

  Hope this helps! Let me know if you continue to experience any trouble!

  Best,
  Kristie

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  jessie_clancy_225

  January 03, 2018 21:25

  Hi Kristie,
  Neither of these helped unfortunately. I am still getting an error notice for both facebook and email login despite resetting my accounts and making a password.
  For Facebook it says there's still an error connecting to my facebook, and email login says it is still an invalid email.

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  Kristie

  January 04, 2018 10:59

  Oh no! To help us debug the issue, could you write in a help ticket from the Viki Android app? Writing in a ticket from there helps us collect useful information (ex. app version, device model) that will be useful in solving this problem.

  You can do so by taking these steps:

  1. On the app homepage, go to Me > Settings gear icon at top right > Help Center
  2. Tap on the red + button at the bottom right
  3. Fill in the necessary blanks. Also, it'd be really useful if you're able to attach screenshots of the error messages you see.

  Let me know once you've sent it. Thanks for your help!

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