[Closed] Android App Won't Let Me Log In
The android Viki app won't let me log in, it keeps saying that my email is invalid as well as my facebook. I have reinstalled and it didn't work. I was able to log in now on mobile chrome so i know my details are correct. How can I fix?
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Hi jessie_clancy_225,
It's possible you're having trouble using Facebook login because your Facebook account got disconnected in your phone.
To fix this, simply take these steps:
Also, the reason why you're not able to login with your email and password is because there's no password for your Viki account.
To set a password for your account, please take the following steps:
Hope this helps! Let me know if you continue to experience any trouble!
Best,
Kristie
Hi Kristie,
Neither of these helped unfortunately. I am still getting an error notice for both facebook and email login despite resetting my accounts and making a password.
For Facebook it says there's still an error connecting to my facebook, and email login says it is still an invalid email.
Oh no! To help us debug the issue, could you write in a help ticket from the Viki Android app? Writing in a ticket from there helps us collect useful information (ex. app version, device model) that will be useful in solving this problem.
You can do so by taking these steps:
Let me know once you've sent it. Thanks for your help!
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