[Solved] Episode keeps closing out

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12 comments

  • Official comment
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    Kristie

    Hello all,

    Thank you for your patience and understanding while we worked hard on the Roku Beta app.

    We've built this app from scratch to fundamentally address the issues that were affecting our old Roku app, and, most importantly, provide you with the best user experience.

    The new Roku Beta app is now available. To learn how to download and install the app, click here.

    Feel free to let us know about your experience and any feedback you might have regarding the Beta app.

    Best,
    Kristie

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  • Avatar
    Mariliam

    Hi annaasayed_410,

    We're aware of this issue on Roku and we're working towards fixing it soon. 

    Our team is also working to create a whole new app to bring you a better experience, but this will time to develop. We'll keep you informed of the progress here. 

    Thanks, 

    Mariliam

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  • Avatar
    reyeslp_460

    I would be seriously thinking of getting a Viki Pass but this roku issue prevents me from doing so. I start watching a show and it closes the App after a few minutes. When I try to get back in, it shuts off almost immediately.

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    ccy_canilao3_981

    Same issue on my roku. When it will be fixed? Its kinda annoying everytime it suddenly closes the series im watching on viki.

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    amy61972_662

    Same here also!! Very annoying!!

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    aslan888_963

    same here!

     

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    quincyeyes

    I watched like 7 dramas fine but now I have the same issue.  Please advise.

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    carlita_miller1972_257

    I just started experiencing the same thing. I am really disappointed, because of all of my streaming subscriptions Viki is pretty pricey and I have the most problems.

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    iluvdokboki808_139

    Just started happening to me today. It was working fine last night and a few days ago. Now it keeps shutting off. What is going on? When will it be fixed?

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    jennifergordon230_714

    Same here. I just watched last night and today I haven't been ably to watch at all because of this issue; keeps shutting off!

     

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    ronbo_646

     I am having the same problem and have reported it. Go to top of page and use "submit a request". the more people the faster I think. 

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  • Avatar
    Kristie

    Hi everybody,

    I'm truly sorry for the problems you're experiencing with the Viki Roku app.

    We're working as fast as we can on building a new app that will solve all the issues you're facing on the current one. Due to multiple factors, it will take some time before the new app is released. For more information, please refer to this FAQ.

    We appreciate your kind understanding and patience on the issue.

    Thank you,
    Kristie

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