[Closed] Rakuten Viki app on google play

I downloaded the app on my smart tv and it takes a really long time to buffer but all my other apps such as netflix, hulu, etc work fine and the internet is at a high speed. Is anyone else having this problem? The show would play for 1 minute then buffer for about 5. It's getting pretty annoying. Help please!

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  • Official comment

    Hey parunleung2_29,

    Sorry to hear you're experiencing this problem!

    I've just sent you an email via Help Center asking for more information. Please follow-up from there. Thank you!

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  • I am having the same issues. It has been constantly buffering and the Viki app is the only app that is doing this. I have uninstalled the app, cleared the cache, turned off everything and nothing has worked. This has been going on for a few days now. My internet speed is high so I don't think the issue is on my end. Did you ever find a solution?

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