[Closed] Downloads not working for 1 month now


The downloads for my videos have not been working for about a month now. It shows as successfully downloaded but only plays for 2 seconds or will just show a black screen. I saw a pinned post from September 14th but no solution is noted there -  has this issue been resolved yet would love to know how to make it work again. 



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  • Official comment

    Hi erika_chevez_956,

    Thanks for writing to Viki Community Support with your Offline Viewing concern.

    We're aware of this issue on Viki and we apologize for the inconvenience this has caused you. 

    Do follow this post for more information/updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter.

    Thank you,

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