Answered

Request Entity Too Large - Impossible to subscribe

I wanted to resubscribe to Viki to keep going to watch my series....each time, I have this message about the Request entity being too large, and I cannot access my account anymore. I log out and log in again but each time, I want to subscribe I have the same message.

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  • Official comment

    Hello chrys_chloe,

    Thank you for writing to Viki Community Support! 

    We're sorry that you're experiencing this issue on Viki.com

    Our engineers are currently working on resolving this. In the meantime, please try to clear your browser's cache and cookies to resolve this issue:

    1. Log out from your account
    2. Check that your browser is updated to the latest version
    3. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again
    5. Log back into your Viki account

    If that does not help, please download and access Viki.com with either a Firefox or Safari web browser.

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • A screenshot or screencast of the error message or issue
    • Your console log and network HAR file. For more information on how to locate these, click here.

    Thank you,

    Darl

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