How do I watch Viki on Samsung TV?

Follow the steps below to install the Viki app on your Samsung TV:

1. Press the Home button on your remote control.
2. Select Apps and then select the Search icon in the top-right corner.
3. Type in Viki in the search box.
4. Select the Install tab to start downloading the Viki app. 

At the moment, you won’t be able to create a Viki account on the Viki app directly. Scan the QR code or go to viki.com to create a Viki account using your email address, Google, Rakuten, Facebook or Apple account. Learn how to do this here.    

There are 2 ways to log in to the Viki app on your Samsung TV:

Log in using the QR code:

1. From the launch page of the Viki app, select Log in. 
2. Scan the QR code using your phone camera or a QR reader app.
   
3. Scanning the QR code will launch the Viki app on your phone or lead you to viki.com/samsungtv on your mobile web browser. You will be prompted to log in if you haven’t already done so.
4. If you are already logged in, scanning the QR code will complete the linking of your account to the Samsung TV after a few seconds.

Log in using the alphanumeric code:

1. From the launch page of the Viki app, select Log in.
2. From any computer or mobile device web browser, visit viki.com/samsungtv. Make sure you’re logged in to the correct account and enter the code you see on your Samsung TV. 
   
   
3. Once you submit the code, the app will start and you will log in.

Logging in to the Viki app on your Samsung TV, will now require you to set a 4-digit PIN code to access shows on Viki that has an 18 or above age rating. This will occur every time you log into your Viki account.

How to set your 4-digit PIN:

1. Log in to your Viki account
2. Key in a 4-digit numerical PIN code of your choice (this can be changed every time you log in)
   
   
3. Confirm your 4-digit PIN code
4. Once set, you will need to use this PIN code every time you would like to view an 18 or above rating show on Viki on Samsung TV

To reset pin:

1. Log out of your Viki account
2. Log back into your Viki account
3. Set 4-digit PIN code
4. Confirm PIN code

How do I turn subtitles on/off?

Follow the steps below to turn on/off the subtitles and to set the subtitle language:

1. On the video player page, select the subtitle icon.
2. Select Language and choose your preferred subtitle language from the list of available subtitles to turn the subtitles on.
3. Select OFF to turn off subtitles.

How do I change the appearance of the subtitles?

1. On the video player page, select the subtitle icon.
2. Slide right to Text Size to change the font size of your subtitles.
3. Slide further right to Style to change the subtitle font to your preference.

Follow the troubleshooting steps below when you encounter issues with the Viki app on your Samsung TV.

1. Log out from your Viki account.
• • You can do this by going to Settings from the side menu bar on the main home page. Scroll down and select Logout.
2. Uninstall the Viki app.
   • • Learn how to do this here.
3. Re-install the Viki app from the Samsung app store.
   • • Learn how to do this here.
4. Turn your Samsung TV off and on.
5. For video playback issues, please reboot your internet connection.
6. Open the Viki app and log back into your account by following the steps here.