How do I undo changes made to my subscription?

  Info

This article contains a guide for non-trial Viki Pass subscriptions. For trial subscriptions, changes made are usually immediate. Please visit this page for more details about trial subscription changes on the different billing platforms.

If you had accidentally made changes to your subscription, it's possible to revert them in these situations: 

Web (Viki.com) Subscriptions

Revert a cancelation

For web subscriptions that have been canceled, you will be able to access the plan benefits until the end of your current billing cycle. You can revert the cancelation during this period if you decide to continue with the subscription renewal instead.

  1. On a web browser, log in to Viki.com
  2. Visit your Subscription and Settings page
  3. Click Resubscribe to Viki Pass.

Revert_cancel_web.png


Undo a plan change

If you made a downgrade for your web subscription, you would only be able to access the downgraded plan benefits after the end of your current billing cycle. Before the downgraded plan starts, you can undo the plan change if you decide to continue with your current plan tier instead.

Note: Upgrades for web subscriptions take effect immediately so there will be no option to undo the plan change. To learn more about plan changes and how you will be billed, do refer to this article.

  1. On a web browser, log in to Viki.com
  2. Visit your Subscription and Settings page
  3. Click Undo Change Plan.

Undo_plan_web.png

Google Play Subscriptions

Revert a cancelation

For Google Play subscriptions that have been canceled, you will be able to access the plan benefits until the end of your current billing cycle. You can revert the cancelation during this period if you decide to continue with the subscription renewal instead.

  1. On your Android device, open the Google Play Store Google Play
  2. Check if you're signed in to the correct Google Account
  3. At the top right, tap the profile icon
  4. Tap Payments & subscriptions and then Subscriptions
  5. Select the Viki Pass subscription
  6. Tap Resubscribe and follow the instructions
  7. If you no longer have an Android device, do refer to this Google Help article for instructions to resubscribe on a computer. 

Note: Some subscriptions may not be available to restore. For such cases, do contact Google Play Support for more assistance. 


Undo a plan change

Plan changes for Google Play subscriptions take effect immediately so there will be no option to undo the plan change.

However, there will be a period of leftover credits from your old plan where you will not be billed for the new plan yet. During this period, you may cancel your subscription to prevent the new plan from being billed.

You may refer to the Subscription and Settings page on Viki or your Google account to find out your next billing date. 

Apple Subscriptions

Revert a cancelation

For Apple subscriptions that have been canceled, you will be able to access the plan benefits until the end of your current billing cycle. The easiest way to continue your subscription after is to wait out the current billing cycle and subscribe via the app again.


Undo a plan change

If you made a downgrade for your Apple subscription, you will only be able to access the downgraded plan benefits after the end of your current billing cycle. Before the downgraded plan kicks in, you can undo the plan change by canceling your subscription or changing plans on the app.

Note: Upgrades for Apple subscriptions take effect immediately so there will be no option to undo the plan change. To learn more about plan changes and how you will be billed, do refer to this article.

Roku Subscriptions

Revert a cancelation

For Roku subscriptions that have been canceled, you will be able to access the plan benefits until the end of your current billing cycle. You can revert the cancelation during this period by visiting the Subscriptions page on your Roku account > select Keep subscription.

Was this article helpful?
6 out of 32 found this helpful

Comments

0 comments

Article is closed for comments.