We are aware of the login issue with Rakuten ID and are working on a fix at the moment.
In the meantime, we suggest logging in to your Viki account via other login methods, such as email. The associated log in email will be the same email you used to register for your Rakuten ID.
If you do not have a password set prior or do not remember your password, please take the following steps to create or reset it:
- Go to viki.com/forgot_password
- Enter your email address you used to register your account
- Follow the reset steps in the email you receive. Make sure to check your Spam folder if you don't see it in your Inbox.
- Log in via the 'Email' option with your new password