This article contains instructions on how you can troubleshoot when you face video issues, such as long buffering times or low video quality when watching Viki. Completing steps 1-4 below will resolve most video issues.
1. Restart your home internet network
For this step, make sure to leave your computer powered off and ALL of your home internet network equipment unplugged as a group for about a minute before plugging each device back in one by one.