How do I cancel my iOS subscription?

Mariliam -

You can cancel your iTunes Viki Pass subscription on your iOS mobile device or computer by following any of the methods listed below.The ability to cancel iTunes subscription for Viki on an Apple TV is not available.

Cancel Viki Pass via the iOS Viki app

  1. Tap on MORE at the bottom right of the Viki app homepageEnglish_Viki_1.jpg
  2. Select Settings
    English_Viki_2.jpg
  3. Select Cancel Subscription
    English_Viki_3.jpg
  4. Confirm that you'd like to cancel your subscription by tapping YesEnglish_Viki_4.jpg
  5. Take the one question survey and tap DONE
    English_Viki_5.jpg
  6. You'll be led to the Manage Subscriptions section of your iTunes account. You may need to login with the Apple ID you used to subscribe to Viki Pass. Once you see the screen below, tap Cancel Subscription
    English_Viki_6.jpg
  7. Confirm your cancellation by selecting Confirm
    English_Viki_7.jpg
  8. Your subscription has now been cancelled and should look like the one below.Finale.PNG

Cancel Viki Pass via the iOS Device Settings Screen_Shot_2017-02-24_at_5.01.27_PM.png

  1. Go to Settings Screen_Shot_2017-02-24_at_5.01.27_PM.png
  2. Scroll down until you get to iTunes & App Store and tap on it
    English_Settings_2.jpg
  3. Tap on your Apple ID at the top of the screen
    English_Settings_3.jpg
  4. Tap View Apple ID. You might need to sign in again.
    English_Settings_4.jpg
  5. Tap on Subscriptions
    English_Settings_6.jpg
  6. Tap Cancel Subscription
    English_Viki_6.jpg
  7. Confirm your cancellation by selecting Confirm
    English_Viki_7.jpg
  8. Your subscription has now been cancelled and should look like the one below.Finale.PNG
    Cancel Viki Pass from the iOS App Store app Appstore-icon.png
  1. Go to App Store Appstore-icon.png
  2. Scroll to the bottom and tap on your Apple ID
    English_Settings_4.jpgEnglish_iTunes_2.jpeg
  3. Tap View Apple ID. You may need to sign in again.
  4. Tap on Subscriptions
    English_Settings_6.jpg
  5. Tap Cancel Subscription
    English_Viki_6.jpg
  6. Confirm your cancellation by selecting Confirm
    English_Viki_7.jpg
  7. Your subscription has now been cancelled and should look like the one below.Finale.PNG

Cancel Viki Pass through your computer

  1. Download or open iTunes.
  2. Select Sign In and enter your Apple ID.
  3. Select your name, then select Account Info from the drop-down menu.
  4. Enter your password again.
  5. On the Account Information screen, scroll to the Settings section.
  6. To the right of Subscriptions, select Manage.
  7. In the Viki section, select Edit.
  8. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.
  9. To resume your Viki Pass subscription directly with Viki billing, you can renew your membership from the Viki Pass setting page on the Viki website.
  • NOTE: If you don't see a Viki Pass subscription in Manage and you're still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly through Viki on web or Google Play, and not through iTunes. In this case, please write to us in order to find and cancel your subscription. Make sure you include your type of credit card (Visa, MasterCard, Amex, etc.), the last 4 digits of your credit card, expiration date and screenshots of the invoices in question at Viki Help.

If you have any additional questions regarding iTunes billing, contact Apple Care using Apple's Express Lane.

 

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