Why was I charged during my free trial?

There might be different reasons as to why you might have been charged during your trial.

Charged immediately after subscribing

 Authorization Hold

If you see a USD 1.00 charge on your bank statement, this is just an authorization hold to confirm the billing information that's been submitted for your Viki Pass subscription. This hold is instantly reversed and never collected by Viki. However, some banks take a little longer than others to reverse this fully, so it may remain a pending transaction for up to 5 days before being removed from your account.

Apple subscriptions

There is only one trial per Apple ID. This means that if you subscribed using an Apple ID that had signed up for a trial or subscribed before, you would be charged immediately without a free trial.


Google Play subscriptions

There is only one trial per Google ID. This means that if you subscribed using a Google ID that had signed up for a trial or subscribed before, you would be charged immediately without a free trial.

Note: Free trials will not apply for certain users subscribing via Google Play Store (India). More details here.


Roku subscriptions

There is only one trial per Roku account. This means that if you subscribed using a Roku account that had signed up for a trial or subscribed before, you would be charged immediately without a free trial.


Web (Viki.com) subscriptions

There is only one trial per credit card. This means that if you use a new Viki account with a credit card that had signed up for a trial or subscribed before, you will be charged immediately without a free trial.

Charged before the end of the free trial
For both Apple and Google Play subscriptions, the subscription is charged to your Apple/Google account at the moment of confirmation of purchase. Apple/Google will automatically start to renew your subscription within 24 hours before the end of the trial. You may disable the auto-renewal at any time by canceling your subscription before the end date of your trial period.

Important: Please make changes or cancellations to your subscription no later than 24 hours before the end of the trial so that your changes are in effect before your subscription renews.

Viki reserves the right, in its absolute discretion, to withdraw or modify the 7-Day Free Trial Offer and/or the terms and conditions of the Free Trial Offer at any time without prior notice. More details on our Terms of Use.

Charged when I made changes to my plan during the free trial

Changing your plan during your free trial may result in the termination of your free trial and an immediate charge for your new plan. The result of changes made during the trial period differs across various clients.

Apple subscriptions

Upgrading

If you upgrade to a higher-tiered plan during your trial, your trial will end, and you will be billed for your new plan immediately.

Downgrading

If you downgrade to a lower-tiered plan during your trial, your trial will continue, and you will only be billed at the end of the trial.


Google Play subscriptions

Upgrading

If you upgrade to a higher-priced plan during your trial, your trial period will be prorated and shortened. You will only be billed after the trial ends.

Downgrading

If you downgrade to a lower-priced plan during your trial, your trial period will be prorated and extended. You will only be billed after the trial ends.  


Web (Viki.com) subscriptions

Upgrading

If you upgrade to a higher-priced plan during your trial, your trial will end, and you will be billed for your new plan immediately.

Downgrading

If you downgrade to a lower-priced plan during your trial, your trial will continue, and you will only be billed at the end of the trial.

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