There might be different reasons as to why you might have been charged during your trial.
Authorization Hold
If you see a USD 1.00 charge on your bank statement, this is just an authorization hold to confirm the billing information that's been submitted for your Viki Pass subscription. This hold is instantly reversed and never collected by Viki. However, some banks take a little longer than others to reverse this fully, so it may remain a pending transaction for up to 5 days before being removed from your account.
Apple subscriptions
There is only one trial per Apple ID. This means that if you subscribed using an Apple ID that had signed up for a trial or subscribed before, you would be charged immediately without a free trial.
Google Play subscriptions
There is only one trial per Google ID. This means that if you subscribed using a Google ID that had signed up for a trial or subscribed before, you would be charged immediately without a free trial.
Free trials will not apply for certain users subscribing via Google Play Store (India). More details here.
Roku subscriptions
There is only one trial per Roku account. This means that if you subscribed using a Roku account that had signed up for a trial or subscribed before, you would be charged immediately without a free trial.
Web (Viki.com) subscriptions
There is only one trial per credit card. This means that if you use a new Viki account with a credit card that had signed up for a trial or subscribed before, you will be charged immediately without a free trial.
Viki reserves the right, in its absolute discretion, to withdraw or modify the 7-Day Free Trial Offer and/or the terms and conditions of the Free Trial Offer at any time without prior notice. More details on our Terms of Use.
Changing your plan during your free trial may result in the termination of your free trial and an immediate charge for your new plan. The result of changes made during the trial period differs across various clients.
Apple subscriptions
Upgrading
If you upgrade to a higher-tiered plan during your trial, your trial will end, and you will be billed for your new plan immediately.
Downgrading
If you downgrade to a lower-tiered plan during your trial, your trial will continue, and you will only be billed at the end of the trial.
Google Play subscriptions
Upgrading
If you upgrade to a higher-priced plan during your trial, your trial period will be prorated and shortened. You will only be billed after the trial ends.
Downgrading
If you downgrade to a lower-priced plan during your trial, your trial period will be prorated and extended. You will only be billed after the trial ends.
Roku subscriptions
Upgrading
If you upgrade to a higher-tiered plan during your trial, your trial will end, and you will be billed a pro-rated amount for your new plan immediately.
Downgrading
If you downgrade to a lower-tiered plan during your trial, your trial will continue, and you will only be billed at the end of the trial.
Web (Viki.com) subscriptions
Upgrading
If you upgrade to a higher-priced plan during your trial, your trial will end, and you will be billed for your new plan immediately.
Downgrading
If you downgrade to a lower-priced plan during your trial, your trial will continue, and you will only be billed at the end of the trial.
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