I saw an error message when I redeemed my Gift code

Carly -

If you saw an error message when you tried to redeem your Gift code, please take the following steps:

1) Log out of Viki

2) Clear your browser's cache

3) Log back into Viki.com

4) Visit your Viki Pass Settings to see if your Gift code has been activated

If, after taking these steps, your Viki Pass Settings still do not recognize you as a Viki Pass user, please fill out a help request form and include the following information:

1) The actual Gift code

2) A screenshot of the error message

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