Network Error on Xbox 360

Mariliam -

If  you're seeing a Network Error message on the Viki Xbox 360 app this is because Xbox 360 usually saves cache data for longer than a website or a mobile device.

The Xbox 360 system cache stores such items as game updates, system update installation packages, and gamer pictures of your friends. You can often resolve issues with your Xbox 360 by clearing the system cache.

To fix this, please follow these instructions: 

To clear the system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
2. Select Storage.
3. Highlight but don’t select a storage device, and then press Y on your controller for Device Options.

Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.

4. On the Device Options screen, select Clear System Cache.
5. When prompted to confirm storage device maintenance, select Yes.

Note When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

 Please note that clearing the Xbox 360 cache, will NOT remove the following:

  • Your gamertag
  • Content that you’ve downloaded
  • Game files
  • Console software updates

Clearing the cache does remove previously downloaded game updates. You must download these updates again the next time you play the game.

You can also find these instructions on this link: 

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