Why can't I see benefits after subscribing to Viki Pass?

Please try the following if you don't see benefits after subscribing to Viki Pass:

  • Make sure you're actually logged in
  • Make sure you are logged in to the correct account with a Viki Pass subscription. You can find out more here
  • Log out and log back in again on all your devices. 

If you subscribed to Viki Pass on an Android device and don't see benefits, it's possible that your Google Play transaction is not linked to your Viki account.

In order to link your Google in-app purchase to your Viki account, simply do the following:

  1. Make sure you are logged in to the Google account you used to subscribe. 
  2. Log in to your Viki Account. Go to the bottom menu, tap on SIGN IN. (If you see ME instead of SIGN IN, that means you are logged in. Make sure you take note of which username your account is logged in to.)
  3. On the bottom menu, go to ME
  4. Tap the Settings icon in the top right corner
  5. Scroll down to Viki Pass > Tap Restore Purchase

If you do not see a Restore Purchase option, please take the following steps:

  1. At the menu at the bottom, tap on Home
  2. Tap on 'Get Viki Pass'
  3. Scroll down and tap 'Restore Purchase Now'

I'm getting a "Your subscription cannot be changed as it does not match with either your Google Play or Viki account. Please try again with your other Viki or Google Play Store account." error message

If you get this error message when restoring purchase, this means that your Google Play subscription has already been linked to another Viki account.

Please log in to the Viki account that your subscription has already been linked to and you'll be able to access your Viki Pass benefits.

If you purchased Viki Pass on an Apple device, and you still don't see benefits, it's possible that the iTunes transaction is not yet linked to your Viki account.

In order to link your iTunes in-app purchase to your Viki account, simply do the following:

  1. Make sure you are logged in with the Apple ID you used to subscribe. 
  2. Log in to your Viki Account. Go to the bottom menu, tap on SIGN IN. 
    Note: If you see Me instead of Sign In, that means you are logged in. Make sure you take note on which username your account is logged in to.
  3. On the bottom menu, go to ME
  4. Tap the Settings icon on the top right corner
  5. Scroll down to Viki Pass > Tap Restore Purchase

If you do not see a Restore Purchase option, please take the following steps:

  1. At the menu at the bottom, tap on Home
  2. Tap on 'Get Viki Pass'
  3. Scroll down and tap 'Restore Purchase Now'

If the steps above did not help, please make sure you have a proper iTunes Viki recurring subscription by checking on your iTunes account.


How to find your subscriptions via iTunes on Windows or Mac 

  1. Open iTunes.
  2. If you’re not signed in, sign in with your Apple ID that was used to purchase Viki Pass.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > View My Account.

    iTunes View My Account
  4. Enter your password, then press the Return or Enter key on your keyboard, or click View Account.

On the Account Information page:

  1. Scroll to the Settings section. 
  2. To the right of Subscriptions, Click Manage.

    Note: If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with Viki.com and not through iTunes. In this case, contact us directly to help you.
  3. If you see Viki on this page, this means that this Apple ID is used for your Viki subscription.

What do I do next?
If after following all these steps you still don't see benefits, please write to us and include:

  1. Screenshots of the error message or ads you see
  2. Your Viki Pass account username or email address
  3. A full copy of your Viki Pass receipt received over email
  4. The show & episodes in which you see this happen
Was this article helpful?
171 out of 851 found this helpful

Comments

0 comments

Article is closed for comments.