Oftentimes we ask users to share with us Developer Console logs. This information allows our engineers to get a better idea of your user experience, which helps them find and resolve issues that we're not able to replicate.
In order to share the most helpful information, we need you to share Console .txt logs and Network .har file.
To access the Developer Console on Chrome, please follow these steps:
1. From the top right, find the 3 dot menu
2. Go to More Tools
3. Go to Developer Tools
4. Go to Network tab and save the .har file
5. Go to Console tab and save the .txt file
How to save .har files on Network tab
How to save a .txt file on Console tab
Once both the .har and .txt file are saved, please share them with us by writing in.
Please refer to this link with more instructions on how to access the Developers Console on different browsers.