How do I access and share Developer logs?

This article contains information on how you can share your developer console and network logs with us. 

Often times, we ask users to share with us Developer logs. This information allows our engineers to get a better idea of your user experience, which helps them find and resolve issues that we're not able to replicate.

In order to share the most helpful information, we will need for you to share:

  1. Console .txt logs 
  2. Network .har files

Once both the .har and .txt file are saved, please share them with us by writing in and attaching both files to the email.

Google Chrome Firefox Safari Microsoft Edge

Make sure you have the latest version of the Chrome browser installed by copying this into your Address Bar: chrome://settings/help


Accessing the Developer Tools on Google Chrome

  1. From the top right, click on the 3-dot-menu

    no.1.png
  2. Go to More Tools

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  3. Go to Developer Tools
Saving .har files
  1. Click on the Network tab

  2. Right-click anywhere on the table below

  3. Select Save as HAR with content and proceed to save the .har file

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Saving a .txt file
  1. Click on the Console tab

  2. Right-click anywhere on the table below

  3. Select Save as and proceed to save the file by adding .txt at the end

console_save_txt.gif

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