Helpful troubleshooting steps

Carly -

When you experience problems with Viki on a computer or laptop, please take these helpful troubleshooting steps:

  1. Log out and log back in
  2. Clear your browser's cache and cookies
  3. Log in to Viki from another browser and try again

If the steps above don't fix the problem, please let us know! Always be sure to include a very detailed description of the problem, including the following information:

  1. Your Operating System; you can find this here:
  2. Your browser version; you can find this here:
  3. The specific shows and episodes where the problem occurs
  4. Screenshots or screencast or even short videos or pictures of the problem
  5. Your current location

Make sure you include the email address you use to login to Viki and any other information you believe would be helpful to resolve your issue.

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