How do I ask for a refund?

Refunds will not be honored in the following scenarios:

  • Cancelation made after the renewal date
  • Accidental purchase
  • Forgot to cancel
  • Unused subscription
  • Subtitle delay or unavailability
  • Canceled but charged with no confirmation of prior cancelation
Note: The above list is not exhaustive and will be reviewed on a case-by-case basis.

Refunds for iTunes Subscriptions

Unfortunately, Viki cannot process refunds for subscriptions purchased through the iOS app, since we have no access to your iTunes billing history. To request a refund through iTunes or the App Store, iOS users should follow the instructions found here.

Refunds for Web and Android Subscriptions

Android and Web users can request refunds by filling out this form, stating clearly the reason you're asking for a refund. Please keep in mind that filling in the form will not automatically grant your account a refund and your case will be reviewed by a support agent.

 

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