Viki Pass - How do I ask for a refund?

Refunds will not be honored in the following scenarios:

  • Cancelation made after charges have been processed
  • Accidental purchase or upgrade
  • Forgot to cancel 
  • Content not available in region or is unlicensed by Viki
  • Unused subscription
  • Subtitle delay or unavailability
  • Canceled but charged with no confirmation of prior cancelation
Note: The above list is not exhaustive and will be reviewed on a case-by-case basis.

Refunds for iTunes (iOS) and Roku Subscriptions

Unfortunately, Viki cannot process refunds for subscriptions purchased through the iOS and Roku app, since we have no access to your iTunes/Roku billing history. To request a refund, users should follow the instructions found here - iTunes/iOS or Roku

Refunds for Web and Google Play (Android) Subscriptions

Android and Web users can request refunds by filling out this form, stating clearly the reason you're asking for a refund. Please keep in mind that filling in the form will not automatically grant your account a refund and your case will be reviewed by a support agent.

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