Why can't I login using Facebook or Google?

This problem is usually caused by an incompatibility issue between Viki and Facebook or Google login.

To reset your login credentials and gain access once again to the correct account, please follow the steps below: 

Facebook

  1. Logout from Viki
  2. If the issue happens on mobile, delete the Viki app from your device
  3. Go to Facebook Settings facebook.com/settings > Apps and Websites 
  4. Delete the Viki app from Facebook Apps
  5. If on mobile, reinstall the Viki app
  6. Log in again with Facebook on Viki 

Google

  1. Logout from Viki
  2. If the issue happens on mobile, delete the Viki app from your device
  3. Go to Google Account at myaccount.google.com > Select Security Checkup and click on Get Started > Scroll down to Third-Party Access and open the tab
  4. Find the Viki app and select Remove Access
  5. If on mobile, reinstall the Viki app
  6. Log in again with Google on Viki
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