To set up your Chromecast for the first time, please follow these instructions.
Using Google Chromecast with the iOS Viki app
- Download the Google Home app on your mobile device.
- Make sure the mobile device or tablet you are using to cast is on the same 2.4GHZ or 5GHz Wi-Fi network as your Chromecast or TV with Chromecast built-in.
- Open the Viki app
- Tap the Cast button on the homepage or the video player
- Select the Chromecast device you'd like to cast to (if more than one)
- When connected, the Cast button will turn blue, letting you know you're connected.
- You can now cast videos directly to your TV
- To stop casting, tap the Cast button and Disconnect
I'm not able to see the Chromecast icon despite being a subscriber
- Log out from your account
- Uninstall and reinstall both the Viki and Chromecast app on your device.
- Turn your mobile device off and on again.
- Reboot your Chromecast device from the Chromecast app
- Turn off your internet router, wait 30 seconds, and turn it back on.
- Make sure Chromecast is connected to the same Wifi network as your device. Also, do ensure that they are either on the same 2.4GHz or 5GHz wifi network.
- Log back into your Viki account and try casting again.
What do I do next?
If you're still facing issues with using your Chromecast after taking the above steps, please reach out to us here.