Why am I seeing this error message while watching videos?

This article contains information on identifying different error message codes and how you can try to troubleshoot.

You will have to be on the latest version of the Viki app for the new messaging to appear.

  Error VSF_: 6400, 6401, 6404, 6422, 6461, 6500

"Oh no! We had a little hiccup but don't worry! (Error: VSF_6400, 6401, 6404, 6422, 6461, 6500) Please try again in a few minutes. Maybe have a break - have a chocolate."

 Solution:

Try again in a few minutes.
  Error: VSF_6460

Web: "Oh no, it's not you - it's your browser. (Error: VSF_6460) Unfortunately, your browser is not compatible with this content. We suggest updating your browser or switching to another browser."

Mobile & CTV: "Oh no, it's not you - it's your device. (Error: VSF_6460) Unfortunately, your device is not compatible with this content. We suggest switching to a different device."

 Solution:

This error means your device is unable to support DRM. It should still be able to play non-DRM videos. We suggest watching DRM videos on another supported device.
 Error VF_EXO_6001, VF_EXO_6002, VF_EXO_6004

"Oh no, it's not you - it's your device. Unfortunately, your device is not compatible with this content. We suggest switching to a different device."

 Solution:

Watch on a different supported browser or device.
  Error VF_VJS_1001

"Oh no, it's not you - it's your browser (Error: VF_VJS_1001). Unfortunately, your browser is not compatible with this content. We suggest updating your browser or switching to another browser."

 Solution:

Watch on a different supported browser. 
  If you encounter "Oh no, it's not you - it's your device (Error: 6460 or Error VF_EXO_6xxx)", if the app had worked for you previously and if this had only occurred after you did an OS or software update recently. Please let us know here, as this information will aid our engineers' investigation to debug the issue. 
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