Why am I seeing this error message while watching videos?

This article contains information on identifying different error message codes and how you can try to troubleshoot.

You will have to be on the latest version of the Viki app for the new messaging to appear.

  Error VSF_: 6400, 6401, 6404, 6422, 6461, 6500

"Oh no! We had a little hiccup but don't worry! (Error: VSF_6400, 6401, 6404, 6422, 6461, 6500) Please try again in a few minutes. Maybe have a break - have a chocolate."

 Solution:

Try again in a few minutes.
  Error: VSF_6460

Web: "Oh no, it's not you - it's your browser. (Error: VSF_6460) Unfortunately, your browser is not compatible with this content. We suggest updating your browser or switching to another browser."

Mobile & CTV: "Oh no, it's not you - it's your device. (Error: VSF_6460) Unfortunately, your device is not compatible with this content. We suggest switching to a different device."

 Solution:

This error means your device is unable to support DRM. It should still be able to play non-DRM videos. We suggest watching DRM videos on another supported device.
 Error: VF_EXO_6001, VF_EXO_6002, VF_EXO_6004

"Oh no, it's not you - it's your device. Unfortunately, your device is not compatible with this content. We suggest switching to a different device."

 Solution:

Watch on a different supported browser or device.
  Error: VF_VJS_005

"Your browser is not compatible with this content. To continue, update your browser or switch to another browser."

 Solution:

Update your current browser to the latest version, or watch on a different supported browser.

  Error: VF_AVP_202

"Oh no, something went wrong. There has been an unexpected issue. Please try again in a few minutes"

 Solution:

Wait for a few minutes before trying again.

  If you encounter "Oh no, it's not you - it's your device (Error: 6460 or Error VF_EXO_6xxx)", if the app had worked for you previously and if this had only occurred after you did an OS or software update recently. Please let us know here, as this information will aid our engineers' investigation to debug the issue.