This article contains a guide for requesting a refund of rented content on Viki. For Viki Pass subscription refunds, please visit this page instead.
Refunds will not be honored in the following scenarios:
- Accidental rental
- Unused rental / Change of mind
- Forgot to start playback within 30 days of the rental or to complete watching within 48 hours of starting the movie
- Subtitle delay or unavailability
- Rentals not intended to be accessible in your country (including purchases made via a VPN service)
Refunds for Apple (iOS) and Roku Rentals
As Viki has no access to your Apple/Roku billing history, we cannot process refunds for rentals purchased through the iOS and Roku apps. To request a refund, users should follow the instructions found here - Apple/iOS or Roku.
Refunds for Web and Google Play (Android) Rentals
Web and Android app subscribers can request refunds by filling out this form, clearly stating why you're asking for a refund. Please keep in mind that filling in the form will not automatically grant your account a refund, and a support agent will review your case.