Rentals - How do I ask for a refund for my rental?

  Info

This article contains a guide for requesting a refund of rented content on Viki. For Viki Pass subscription refunds, please visit this page instead.

Refunds will not be honored in the following scenarios:

  • Accidental rental
  • Unused rental / Change of mind
  • Forgot to start playback within 30 days of rental or to complete watching within 48 hours of starting the movie
  • Subtitle delay or unavailability
Note: The above list is not exhaustive and will be reviewed on a case-by-case basis.

Refunds for iTunes (iOS) and Roku Rentals

Unfortunately Viki cannot process refunds for your rentals purchased through the iOS and Roku apps, since we have no access to your iTunes/Roku billing history. To request a refund, users should follow the instructions found here - iTunes/iOS or Roku.

Refunds for Web and Google Play (Android) Rentals

Web and Android app users can request refunds by filling out this form, stating clearly the reason you're asking for a refund. Please keep in mind that filling in the form will not automatically grant your account a refund and your case will be reviewed by a support agent.

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