Why do I see error message 'Email address already in use'?

If you’re trying to update your email address or trying to create a new account and you’re getting the error message “Email address already in use”, this means you already have an existing Viki account associated with this email address.

An email can only be associated with a one Viki account. Log in to the Viki account that corresponds to the email in question.

If you’re unable to access the account or if you forgot your password, you can reset it here.

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