How will I be charged after changing plans?

When you upgrade your subscription to a higher plan, a proration credit will be processed on your account. This article offers detailed information on how this proration is calculated on all different platforms.   

Note: Starting August 9th, 2021 (PDT), we have discontinued new sign-ups of the Viki Pass Basic plan. It will not be possible for existing Viki Pass Basic subscribers to revert to this plan if any cancelations or plan changes are made. You may consider re-subscribing to our other plans instead.
Web (Viki.com) Subscriptions
  Upgrading to a higher-priced plan  Downgrading to a lower-priced plan

When do I receive my new plan benefits?

Immediately Only after the current plan expires

What happens to leftover credit from the old plan?

Brought forward to the new plan N/A

How much am I charged for the new plan? 

You will be charged the price of the new plan, minus the credits remaining  You will be charged the total amount for the new plan

When will my billing date be changed to?

Date when plan change was requested N/A

What currency am I charged in? 

USD* USD*

Where does my transaction occur?

USA USA
What happens when I'm on Trial? The trial will end, and you will be charged for the new plan immediately  You will be charged after the end of the Trial
*International Fees & Taxes may apply

 Examples of a plan change on Viki.com

Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99)  Viki Pass Standard Annual (USD 49.99)

Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99)  Viki Pass Plus Monthly (USD 9.99)


What happens when I cancel during my trial?

Canceling your subscription at any point during your free trial will immediately terminate your benefits. 
Google Play Subscriptions
  Upgrading to a higher-priced plan Downgrading to a lower-priced plan

When do I receive my new plan benefits?

Immediately Immediately
What happens to leftover credit from the old plan? Brought forward to the new plan Brought forward to the new plan

How much am I charged for the new plan? 

You will be charged the total amount of the new plan after the end of your leftover credit period You will be charged the total amount of the new plan after the end of your leftover credit period
 When will my billing date be changed to? The date when the leftover credits run out, and you're charged for the new plan The date when the leftover credits run out, and you're charged for the new plan
 What currency am I charged in?  Local currency* Local currency*
Where does my transaction occur?  In your local banking institution In your local banking institution
What happens when I'm on Trial?  Your trial period will be prorated and shortened Your trial period will be prorated and extended
*Taxes may apply

 Examples of a plan change on Google Play

Upgrade to a higher-priced plan - Viki Pass Standard Monthly (USD 4.99)  Viki Pass Standard Annual (USD 49.99)

Downgrade to a lower-priced plan - Viki Pass Standard Annual (USD 49.99)  Viki Pass Plus Monthly (USD 9.99) 


What happens when I cancel during my trial?

Your benefits will continue until the end of your 7-day trial.
iTunes Subscriptions
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*Note: Viki Pass Plus is only available in the Americas region (North, South, and Central). 
  Upgrading to a higher-tiered plan Downgrading to a lower-tiered plan
When do I receive my new plan benefits? Immediately Only after the current plan expires
What happens to leftover credit from the old plan? You will receive a refund of the remaining amount a few days - weeks after the change is processed N/A
How much am I charged for the new plan?  You will be charged the total amount of the new plan You will be charged the total amount of the new plan
 When will my billing date be changed to? The date when plan change was requested N/A
 What currency am I charged in?  Local currency* Local currency*
Where does my transaction occur?   In your local banking institution In your local banking institution
What happens when I'm on Trial?   Your trial will end, and you will be charged for your new plan immediately Your trial period will continue until the end of the 7-day trial

*Taxes may apply

 Examples of a plan change on iTunes

Upgrade to a higher-tiered plan - Viki Pass Standard Monthly (USD 4.99)  Viki Pass Standard Annual (USD 49.99)

Downgrade to a lower-tiered plan - Viki Pass Plus Monthly (USD 9.99)  Viki Pass Standard Annual (USD 49.99)


What happens when I cancel during my trial?

Your benefits will continue until the end of your 7-day trial.

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