Your current Viki app version is not compatible with the new video format needed to play this content. Please make sure you update your app to the latest version and try again.
What do I do after I updated the app and the show still won't play?
Depending on the error message, you might be blocked from this show because of two major reasons:
- The show is not available in your region. In this case, you will see a Regional restriction access error message. If that's the case, you will not have access to this show. For more information, please visit The show I’m trying to watch says "Not available in your region
- You don't have the correct Viki Pass plan. To enjoy Kocowa content, you will need to subscribe to Viki Pass Plus. Do keep in mind that this plan is only available in North, South, and Central America.