Michelle

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3. multipe device

Hi there, Thanks for writing in to us. I've saw that you have managed to log into your iPad since you've last wrote in to us. If you are still having issues, please let me know the following: What...

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3. [Closed] unable to fast forward or rewind on KOCOWA titles

Hi there, Thanks for writing in to us. This shouldn't be the case so do allow us to troubleshoot the issue for you. We have received your ticket via the Help Center so we'll be in touch shortly to ...

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Offizieller Kommentar

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3. [Solved] Error Processing Payment

Hi everyone! We're sorry for the inconvenience caused but I'm glad to say that this issue is now fixed! Please feel free to start your subscription again :) If the issue still persists, do also let...

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1. Community
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3. yc

Hi there, This issue has been fixed! Please try to subscribe again. If you continue to experience this issue, please let us know. Cheers,Michelle  

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3. No subtitles

Hi there, The reason why you are seeing intermittent subtitles is because the volunteers are still working on them. We don't actually translate or subtitle content ourselves; instead, our passionat...

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3. Problem phone Xiaomi Mi Max3

Hi there, Thanks for getting in touch with us. Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed...

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1. Community
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3. The Best Partner

Hi there, Thanks for writing in to us. The drama has ended with 42 episodes instead of 45 as it is a production decision. You may find all 42 episodes on Viki :)  Hope this helps to clarify! Cheers...

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3. Video Is Unavailable

Hi d_x_sato_73, As the videos may not be fully optimised for mobile browsers, please download the Viki app to watch instead. You may find it on Google Play Store here. Hope this helps! Cheers,Michelle

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3. [Closed] Video crop in Viki Android app

Hi valneijr, We will contacting via email shortly so you may send us more details there. Thank you,Michelle

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3. [Solved] Subtitle Timing Out of Sync: My Best Partner episode 28

Hi jja259, We're glad to say that this subtitle issue is now fixed! Do let us know if you see otherwise and we'll look further into it. Cheers,Michelle‍

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