Michelle

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3. Subtitulos

Hola payolismontana_216 ¿Podrías hacernos saber cómo estás mirando en tu TV? Si está utilizando un dispositivo Roku con la aplicación Viki, puede consultar este artículo para obtener ayuda para aju...

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3. Black Screen while playing in my browser, but I can hear the sound

Hello, Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com. To make sure this is not a browser issue can you please try the following? Log out from your account Cl...

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3. [Closed] Por qué me sigue rechazando mi tarjeta

Hola, Gracias por escribirnos con su problema. Como se trata de sus datos de facturación, en breve nos comunicaremos con usted de forma privada a través de un ticket en el Centro de ayuda. Por favo...

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3. [Closed] Cobranças indevidas

Olá, Lamentamos a demora na resposta! Seu tíquete na Central de Ajuda foi atendido e vamos fechar isso para evitar confusão de várias solicitações. Espero que isto ajude! Saúde,Michelle

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Hi there,Thanks for writing in to us and we're sorry to hear you're having issues subscribing to Viki Pass.A charge can be declined by the credit card's issuing bank at any time and can happen for ...

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3. No puedo descargar el app en mi tablet Samsung galaxy A7

Hola, ¡Gracias por escribirnos! Notamos que ha logrado descargar la aplicación e iniciar sesión en su tableta ahora. Si aún necesita otra ayuda, háganoslo saber. Gracias,Michelle

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3. [Closed] Ad blocker

Hi there, If you notice that the adblock message still appears after you have disabled your adblock or whitelisted Viki, it is likely that something else on your computer or network is still causin...

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3. Subtitles disappear on roku — never gets solved even though the posts are marked solved :)

Hi amnesiafakedating, Thanks for writing back to us. As per our last correspondence, you had replied on Jan 17 ‪07:07am (UTC) that your subtitle issue was fixed. That was why the ticket was closed....

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3. English subtitles stopped on my tv when mirroring from my Ipad

Hi there, Thanks for contacting Viki Community Support. Could you share more details about your issue? How are you mirroring to your TV? Airplay or Chromecast?  Have you tried to reinstall the Vik...

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Hello, Thank you for contacting Viki Community Support. We looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address. If...

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