Michelle

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3. [Closed] Error al procesar el pago. Por favor, inténtalo de nuevo.

Hola cristinaborras2009_258 ¡Lamentamos la demora en la respuesta! Su ticket en el Centro de ayuda ha sido atendido y lo cerraremos para evitar la confusión de múltiples solicitudes. Si tiene más p...

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3. [Solved] Why do VikiPass subscribers still have to pay for rentals?

Hi joycrux, To add on from the previous response provided, Rental-only titles gives you the ability to watch theatre-release movies many months ahead of the video/home release. That is why it is di...

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3. [Closed] Kocowa shows out of sync in chromecast

Hi there, Do follow this post for updates as this duplicate topic would be closed. In the meantime, we suggest watching directly on the app or at Viki.com.  We appreciate your patience and understa...

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3. [On-hold] Subtitles out of sync with Chromecast

Hi all, We're sorry that you're experiencing this subtitle out of sync issue on Chromecast. Our team is aware of it and will be looking into it as soon as they can. In the meantime, we suggest watc...

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3. [Closed] App keeps crashing

Hi amanda_lau_3Thanks for writing in to us with your issue.We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.Please help to r...

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3. [Closed] messages

Hello,We're aware of the inbox issue on http://contribute.viki.com/, and our team is working on it.Do follow this post for updates as this duplicate topic would be closed.We appreciate your patienc...

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3. [Solved] Log in Issues

Hi aamirjamil323_253Thanks for writing in to us with your issue.As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center with more assistance....

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3. Can’t read white subtitles on Viki App

Hi verochun215_103, Please try to adjust your subtitle appearance on your iOS device settings first. If you're still having the same issues, do share a screenshot of the customised subtitle settin...

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3. River Where the Moon Rises Episodes 1-6

Hi there, Apologies for the delayed response to your enquiry! Yes, the episodes with the new actor will be available on Viki. However, we're not able to provide a timeline for it yet so do keep a l...

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3. [Solved] Error code 30 message pops up for many shows

Hi all, This issue should be fixed now. You may go ahead to cast your shows again. If you are still having problems, do reinstall your app before trying again. Otherwise, please send details (scree...

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