Joshua

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3. [Closed] Annual Subscription Refund

Hi there!As this involves Viki Pass, we'll be responding to you privately via email shortly!Cheers,Joshua

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• Erstellt 14. November 2019 02:32
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1. Community
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3. [Closed] Please check my subscription, it shows payment overdue

Hey there dylan_burnaby_782. We've corrected the issue on our end and you will be billed monthly starting Nov 11, 2019.  I hope this helps! Please let me know if you have any further questions :)Ch...

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• Erstellt 12. November 2019 08:20
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3. [Closed] Following

Hi there! We were having some issues over the weekend that would have been fixed now. Please let me know if you still face this issue.If so, do send me a screenshot so that we can help better :) Ch...

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• Erstellt 11. November 2019 08:59
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1. Community
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3. [Solved] Submit review

Hi there, Thank you for writing to Viki Community Support! I'm sorry that you're experiencing this issue on the Viki app. Could you please provide me with the following helpful information: Does t...

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• Erstellt 11. November 2019 08:55
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3. [Solved] I bought the subscription for the pass, through Apple’s app. But now I cannot watch the shows because it is says that I need to buy the subscription. Please advise

Hello beebelynda_289, I looked up your details. and it appears that you're getting Viki Pass benefits whenever you are logged in with your email address. I've done a reset of your account. Please t...

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• Erstellt 11. November 2019 08:54
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3. [Solved] I bought the subscription for the pass, through Apple’s app. But now I cannot watch the shows because it is says that I need to buy the subscription. Please advise

Hi there acampbell54_148, The reason why you might not be seeing benefits from your subscription is because your iTunes subscription is not linked to your Viki account yet. To fix this, please take...

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• Erstellt 11. November 2019 08:53
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3. [Closed] Followed Shows disappeared (Roku and web broser)

Hi there fincarter_608 & txvaughns3_969, We were having some issues over the weekend that would have been fixed now. Please let me know if you still face this issue.If so, do send me a screenshot s...

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• Erstellt 11. November 2019 08:46
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3. [Solved] Why isn’t my Viki standard pass working?

Hi shiru631_703, I'm glad it's working for you now :) Cheers,Joshua

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• Erstellt 11. November 2019 08:45
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3. [Solved] Why isn’t my Viki standard pass working?

Hi catandthafiddy_972, I've done a reset your account. Please try to restore your purchase once more before trying again.  If you still see issues, please send me a screenshot of the error message ...

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• Erstellt 11. November 2019 08:42
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1. Community
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3. [Closed] Switching from iOS to android

Hi there!You can learn how to manage your iOS subscription settings here, even without an iOS device: https://support.viki.com/hc/en-us/articles/360000054748-How-can-I-view-or-manage-my-subscriptio...

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• Erstellt 11. November 2019 08:32
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