Joshua

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3. [Closed] No subtitles halfway through on the last 2 episodes of flower crew

Hey there Janie, We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our vol...

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• Erstellt 4. November 2019 06:28
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3. [Solved] I have problems to watch the series and movies

Hi there hickeygolf_119, We've opened a new ticket with you and will respond to you there via email. Cheers,Joshua

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• Erstellt 4. November 2019 06:25
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3. [Closed] No working webpage

Hi there!We're so sorry to read this! For us to help better, please send me a screenshot of the error or any error messages you see.  I'll look forward to your reply!Cheers,Joshua Note: To respond...

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• Erstellt 4. November 2019 06:23
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3. [Closed] only part of the show is available

Hi there seth20068_738, We're sorry to read this! For us to help better, please let us know which drama you are referring to. Cheers,Joshua Note: To respond to this thread, please click on "View t...

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• Erstellt 4. November 2019 06:21
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3. [Closed] I have Viki Pass Plus but am now getting commercials when I use my Roku stick

Hi there hafretheim_684 and det717_571, We're truly sorry to read this!  I looked up your details and it appears that you're getting Viki Pass benefits whenever you are logged in with this email ad...

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• Erstellt 4. November 2019 06:20
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3. [Closed] no subtitles on my samsung tv with Roku

Hi there!We're so sorry to read this We were experiencing some issues earlier, which should have been fixed by our engineers. Kindly try logging out and logging back in on Viki if you do not see an...

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• Erstellt 4. November 2019 06:19
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3. [Closed] I viki plus pass but no benefits

Hi there eester and xai123yang_751,  We made some changes to our servers over the weekend, please try taking these steps: Restore your purchase Log out and back into this account. Please let us k...

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• Erstellt 4. November 2019 02:51
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3. [Closed] Error Message: The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

Hi there, We're so sorry about this, and that the troubleshooting steps did not work. We're working on a fix at the moment and we'll be in touch as soon as we can. You can follow this post for upda...

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• Bearbeitet 1. November 2019 01:26
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3. [Solved] Episodes 23 to 27 for Doctor John (SBS Drama) are not playing

Hi there Stephen, We're sorry about this! Our engineers are aware of this and we're working on a fix at the moment. We'll be in touch once it's resolved. Cheers,Joshua

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• Erstellt 1. November 2019 01:16
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3. [Closed] I viki plus pass but no benefits

Hi there eester,  We're sorry that our troubleshooting steps did not help. We're working on it at the moment and will provide an update as soon as we can. We are so sorry for the inconvenience caus...

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• Erstellt 1. November 2019 01:11
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