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[Closed] VPN/proxy error

The app shows that my VPN or proxy are on even though I checked them and they were turned off

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  • Offizieller Kommentar

    Hi hansikakunduru008_891,

    Thanks for reaching out. 

    If you are seeing the You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

    However, if you see the error message while trying to play content that you believe is available in your region, please retry following the steps listed in this VPN troubleshooting guide here.

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:

    1. Please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties.  If you still see this error message, please wait 24 hours from when you have submitted the report before trying to watch it again. 
       
    2. Try deleting the cache and cookies of your device as well to see if this helps. For more information on how to do this, please see this FAQ here.  
       
    3. Contact your ISP (Internet Service Provider) to determine why your internet protocol (IP) address is associated with proxy or VPN use.

    We hope this helps! If you have any questions or concerns about the matter above, please don't hesitate to contact us. 

    Best,

    Nina 

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  • This is crazy have been using viki for years and can not get rid of this message, I dont use a VPN. Will be cancelling my subscription if this isn't sorted.

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  • Hi lewisgilbert84_950,

    Your ticket on the Help Center has been attended to and we’ll be closing this to prevent confusion of multiple requests.

    Cheers,

    Nina 

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